Privacy Policy

Last updated: 24 June 2026

1. Introduction and data controller

Neural Marketing Pte. Ltd. (UEN 202718451R), registered at 10 Collyer Quay, #14-02 Ocean Financial Centre, Singapore 049315, is the data controller responsible for personal data collected through neuralmarketing.pro and in connection with our B2B marketing agency services. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and the rights available to you under the PDPA.

We provide brand strategy, campaign planning, content direction, audience research and performance marketing with AI-assisted workflows. Processing of personal data is limited to what is necessary for these legitimate business purposes, client engagements and compliance with applicable law. We do not sell personal data to third parties for their independent marketing purposes.

For privacy-related enquiries, contact our Data Protection Officer at [email protected] or write to the address above. General business enquiries may be directed to [email protected].

2. Personal data we collect

We may collect the following categories of personal data depending on your interaction with us:

• Contact and identity data: name, job title, company name, business email address, telephone number and mailing address provided through our contact form, email correspondence, studio brief submissions or in-person meetings at our Marina Bay studio.
• Enquiry and communication data: subject selection, message content, meeting notes, call records where permitted, and correspondence history related to insight programmes, marketing retainers or general agency enquiries.
• Technical and usage data: IP address, browser type, device identifiers, pages visited, referral URLs, session duration and similar analytics collected through cookies and server logs when you browse our website. See our Cookie Policy for details.
• Client engagement data: where you become a client, we may process additional data necessary to deliver marketing agency services — including campaign briefs, brand assets, audience data you provide, performance reports and billing information. Client data processing is governed by contractual terms in addition to this policy.
• Consent records: timestamps and preferences relating to PDPA consent checkboxes, cookie consent choices and marketing communication opt-ins or opt-outs.

We do not intentionally collect sensitive personal data such as health information, biometric identifiers or government-issued identification numbers through our public website. If client engagements require processing of sensitive data, we address this in project-specific agreements with appropriate safeguards.

3. How we collect personal data

Personal data is collected through several channels:

• Direct submission via the contact form at neuralmarketing.pro/contact.php, which requires explicit PDPA consent before submission.
• Email, telephone or in-person communication with our agency team at our Raffles Place office.
• Automatic collection through cookies, analytics tools and server infrastructure when you visit our website.
• Referrals from business partners or existing clients, where the referring party has appropriate authority to share your contact details.
• Industry events, networking and professional introductions where you provide your business card or contact information.

Where personal data is provided by a third party on your behalf, we expect that party to have obtained your consent or have another lawful basis for disclosure. You may contact us to verify the source of any data we hold about you.

4. Purposes of collection, use and disclosure

We collect and use personal data for the following purposes:

• Responding to studio brief enquiries, insight programme requests, corporate marketing retainer discussions and general inquiries submitted through our website or other channels.
• Delivering contracted marketing agency services including brand strategy, campaign planning, AI-assisted creative workflows, content direction and performance marketing.
• Managing client relationships, project timelines, invoicing and account administration.
• Improving our website, analysing traffic patterns and measuring the effectiveness of our own marketing communications.
• Complying with legal obligations, responding to regulatory requests and protecting our legitimate interests including fraud prevention and dispute resolution.
• Sending service-related communications and, where you have opted in, agency updates about programmes and services relevant to B2B marketing professionals.

We may disclose personal data to:

• Service providers who assist with hosting, email delivery, analytics, CRM systems and payment processing — bound by confidentiality and data protection obligations.
• Professional advisers including lawyers and accountants where necessary for legal or compliance purposes.
• Advertising and analytics platforms when you have consented to optional marketing or analytics cookies.
• Regulatory authorities, courts or law enforcement when required by applicable law.

We do not disclose client campaign data or contact details to unrelated third parties for their independent marketing. AI tools used in our agency workflows are configured to minimise unnecessary personal data exposure; human strategists review outputs before client delivery.

5. Legal basis and consent

Under the PDPA, we rely on consent, contractual necessity, legitimate interests and legal obligation as appropriate bases for processing. Contact form submissions require explicit consent via an unchecked checkbox confirming agreement with this Privacy Policy. Cookie preferences are managed through our consent banner with choices stored for six months.

You may withdraw consent for optional processing at any time by contacting [email protected] or adjusting cookie preferences. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal, and we may continue processing where another legal basis applies — for example, to fulfil an existing contract or comply with record-keeping requirements.

6. Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Contact form enquiries: up to twenty-four months from last meaningful contact unless a client relationship develops.
• Client engagement records: duration of the contract plus seven years for accounting, tax and dispute resolution purposes.
• Cookie consent preferences: six months, after which the consent banner reappears.
• Server logs and security records: typically ninety days unless required for incident investigation.
• Analytics data: aggregated or anonymised where possible; raw logs per vendor retention schedules described in our Cookie Policy.

When retention periods expire, we securely delete or anonymise personal data unless further retention is required by law.

7. Cross-border transfers

Our website and certain service providers may process data on servers located outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure recipients provide a standard of protection comparable to the PDPA — through contractual clauses, vendor certifications or your explicit consent where required.

8. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Measures include access controls limited to authorised agency team members, encrypted connections (HTTPS) for website traffic, secure hosting infrastructure and staff guidance on responsible handling of client data in AI-assisted workflows.

No method of electronic transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. Please notify us promptly at [email protected] if you suspect unauthorised access to data you have shared with us.

9. Your rights under the PDPA

Subject to exceptions under the PDPA, you have the right to:

• Access personal data we hold about you and obtain information about how it has been used or disclosed within the past year.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for processing that relies on consent, subject to contractual and legal limitations.
• Request information about our data protection policies and practices.

To exercise these rights, email [email protected] with sufficient detail to identify your request. We respond within thirty days or inform you if an extension is required. A reasonable fee may apply for manifestly unfounded or excessive access requests as permitted under the PDPA.

10. Third-party links and platforms

Our website may contain links to third-party sites including social media platforms, advertising networks and professional tools. This Privacy Policy applies only to neuralmarketing.pro. We are not responsible for the privacy practices of external sites and encourage you to review their policies before providing personal data.

11. Updates to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or business operations. Material changes will be indicated by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acknowledgement of the updated policy where permitted by law.

12. Contact

Neural Marketing Pte. Ltd.
10 Collyer Quay, #14-02 Ocean Financial Centre, Singapore 049315
Email: [email protected]
Telephone: +65 6536 7912